|Mouse Pads||Counter Mats||Game Mats||Microfiber Cloths||Other Products|
Why Us? Simple- We save you time, money and make it easy for you!
Custom mats are what we specialize in with over a decade in business, millions of mats made and nearly 20 thousand clients.
✓ FREE Setup • FREE Digital Proof • No Tax (saves you $$$)
✓ Exceptional service and experienced staff from right here in the USA (saves you time)
✓ Take pride in giving you a great customer experience (saves you hassle)
✓ Plus: Printed in the USA
✓ We have high quality full color products and easy pricing (no hidden fees- set up, per color, image restrictions etc)
✓ And work with you to find an option to fit your budget and promotional needs
Start your order process now and see why thousands of clients return to us year after year!
Good product, quick service !! Cool!
Service rating :We loved having the flexibility and assurance that we could upload our own artwork and get a solid product without extra add-ons and hassle. The process was smooth and our mousepads turned out great!
Product : Good quality. Some of the pieces' edges were slightly frayed, but not badly enough to really complain. They look really good.
Service rating :For some reason the website wouldn't work for me but that wasn't really much of a problem as I got really good service when I called in my order.
Product : It has just what I'm looking for in a mouse pad (that's not a high-end gaming mouse pad). The print is high quality and the cut is good.
Service rating :I thought they took a long time to arrive.
Product : Mouse pads are great, Office staff is great,
Service rating :Customer service was excellent.
Product : Some of the plastic pouches that the cloths are in have been torn at the corners but it's cheap plastic. Overall the product is great!
Service rating :Excellent and personalized customer service!
Product : Exactly as I had hoped for. It was a custom order so it arrived fairly quickly considering it was a large order, too!
Service rating :The company was great to work with. I highly recommend them. They gave us great recommendations for our pads.
Product : The mouse pads are a very good quality product. The school colors used on the pads were perfect.
Service rating :Terrific customer service. Efficient and timely! Easy to use and process. Will use again!
Product : Exactly what we ordered! Love the color and texture! Header that we submitted was exactly like we wanted it to look on the mousepad!
Service rating :It was nice working with an online company that you could actually have a conversation with. They communicated, followed up, and answered questions. The made sure I got the product in the timeline I need it. Well done!
Product : Met expectations and was as described.
Service rating :Very good quality, fast turn around and good customer service.
Product : Good quality just as described.
Service rating :Great Product
Product : Outstanding Quality, Timely Delivery, Difficult ordering process
Service rating :Service was prompt and excellent. I will definitely order from them again
Product : We found the images were a bit darker than the original. We'd love if there was a way to make the colours more true to the image.
Goldie is so easy to deal with! She emailed me just as I was getting ready to contact her for a reorder... and it was done just as well as the first order we placed with them a year earlier.
Service rating :Customer Service was very good, everything happened exactly as promised.
The only problem i had was that the shipping boxes were packed too heavy, they were extremely battered and a very nice product from you had damage.
Product : The product is great, price great, customer service great- the packing was terrible. Boxes too heavy, battered, damaged.
Service rating :Service was great, I was helped at each point of the process and received updates about when my product was completed and shipped out.
Product : This product was a great quality- I would definitely use this product and company in the future.
Service rating :Service was great - they communicated with me along the way and made the whole process easy.
Product : VERY nice quality. I paid MORE through another famous online retailer and the quality was not as good. I am very impressed!
Service rating :Great customer service as usual!
Product : Needed these in a rush and we got them!! Great customer service! Will order again!
Service rating :We've ordered two years in a row, and the mousepads always look great.
Product : Excellent service. Will use again.
Service rating :This was my first time to have mouse pads produced-- I was apprehensive-- but Goldie was super helpful and attentive.
Product : Looks like a work of art. ;-)
Service rating :Overall great customer service, their estimated dates are on point and shipment is timely.
Product : Great product, never have had any complaints or issues with custom prints.
Thank you Goldie for all your help and assistance. You are awesome and a pleasure to work with. Everything was on time. you rock Goldie!!!!!!!!!!!!
Service rating :Great customer service, overall process was quick and hassle-free.
Product : Love them, we order from you every year.
We loved the final product. All three of our designs turned out great. Thanks to your design suggestions and wonderful customer service!
Service rating :Responsive and helpful service. I needed international shipping and they made it easy.
Product : Excellent quality of print and materials.
Service rating :We requested special shipping, splitting the order and sending part with 2nd day air. Not only did they not ship on the promised date but they sent the wrong amount. When we finally got the rest we also received someone elses' order as well. That said we liked the product. Just make sure you have plenty of ship time.
Product : We requested special shipping, splitting the order and sending part with 2nd day air. Not only did they not ship on the promised date but they sent the wrong amount. When we finally got the rest we also received someone elses' order as well. That said we liked the product. Just make sure you have plenty of ship time.
Service rating :This is my third order with Custom Mousepads.com. My rep/Customer Care Specialist, Goldie Powers, replied to my emails within an hour and had my proof ready by the next day (which was exactly what I wanted on the first try)! Fabulous service, quality product, INCREDIBLE price! THANKS!
Product : Exactly what I wanted and expected for the lowest cost I could find online. Clear printing - great, quality product. THANKS!
Service rating :Great customer service. Never wondered about my order...communication was great.
Product : Great product. Nicely made. When in bulk they smell a bit, but after airing them out for a day or two....they were a wonderful gift for our clients!!
Service rating :On-phone assistance very helpful and made it easier for me to find just what my client wanted, and their rates for the product made it comfortable for my client.
Product : Client very satisfied. The size and thickness of mousepad was exactly their expectation.
Service rating :I am appreciative of the opportunity to have an online option to purchase, as well as the ability to speak to a "real person." Since I had not purchased from this company before, I chose to call. I was immediately felt important. She listened to my request, addressed my concerns, figured out a way to get it to me within my desired time frame, and followed up with me through the process.
Thank you, Custom Mouse Pad for a great customer experience!!
Product : The product was great quality. Just as advertised - no surprises!
Service rating :I first looked at your website and wasn't sure if I would receive our items by the time we needed them so I reached out by phone. Goldie was fantastic and very helpful. We received our mouse pads the exact day they were expected and they looked fabulous. :) I will be keeping CustomMousePad.com on speed dial!
Product : Our mouse pads looked fantastic!
Service rating :Perfect!
Product : Everything turned out wonderful! Thank you!
Service rating :They are fast and make it simple.... thx
Product : great colors and lasts through the year
Best company to deal with, quick turn around, very reasonable pricing
Service rating :Goldie gave us complete updates during each step of our order process. We never had to guess what was going on and had wonderful customer service.
Product : We LOVE our custom mouse pads! The merchandise is exactly how we ordered and there were no flaws!
Service rating :We had a custom order for a mouse pad we were not sure how the power point/pdf would transfer to the pad and how it would look. The agent who answered my email inquiry and the graphic department did a fantastic job. Goldie was extremely helpful. We will use this company for future custom orders.
Product : product exceeded our expectations. Everyone LOVES it. Thanks.
Service rating :The customer service was very helpful and easy to work with. The final product was perfectly described and looks great!
Product : We used the mouse pads as holiday gifts to customers and there were very well received. Very high quality product.
Service rating :Goldie makes ordering a breeze!
Product : Mouse pads were perfect, as usual.
Service rating :Please thank Goldie Powers and everyone at your wonderful company for me!
The custom lens cloths were THE BEST item I have ever seen!
Everyone is just blown away by how fabulous they are.
Goldie was incredible to work with. Such a fabulous experience!!!
Product : The custom lens cloths were THE BEST item I have ever seen!
Everyone is just blown away by how fabulous they are.
Service rating :Very pleased with service and delivery time
Product : Very pleased with graphics
This is the second time we've used custommousepad.com - really happy with the quality and how fast the ship overseas. Great communication. Will be getting our third order printed soon, really happy to recommend to anyone.
The mouse pads looked great. Thank you!
Service rating :Top of the line service!
Product : Perfect print and material.Exceeding expectations
Amazing. Literally flawless.
Service rating :Great customer service!
Product : Found this company through a Google search when looking for a business to make personalized jar grippers for me. Great customer service made for an easy, stress free shopping experience. Great communication with a photo preview of item ordered. Happy Customer!
Service rating :As always, fast and exceptional customer service.
Product : The mouse pads are high quality at a great price.
Service rating :Custom Mouse Pad did a great job with my order. I had a little trouble on the website, so I contacted them directly. In short order they were in touch and gave me personalized support to get me back on track! Goldie was awesome - polite, professional thorough!
Product : This is exactly what I wanted. Met all expectations and beyond!
Service rating :Great service!
Product : Very good product, was skeptical because of the low price but very good print quality. It is a thinner type mat but that was not a problem for me and some customers actually prefer he thinner mats to the thicker ones.
Service rating :Orders take a long time to process. Currently have an order still in pending status for 12 days.
Product : Product quality was as expected
Service rating :Love the product. Thank you!
Product : Great service and product. I come back year after year.
Service rating :Excellent customer service, excellent products
Product : Outstanding quality, great product
Professional, helpful, very accomodating
Professional service and great quality product. They have been producing mats for me for some time now and I wouldn't go anywhere else.
Service rating :Always friendly and fast service. Very understanding and work with you every step of the way.
Product : This is our third batch order over several years, yes that's how long these mousepads last, that we do an order every 2nd year.
We order the thicker fabric, we love them and so do our customers, they are very durable and keep their fabric on for a long period of time, no curling occurs at the corners, as you would suspect after a period of time.
Service rating :I was working hand in hand with Goldie and I can't tell you how amazing she was to work with and how efficient the rest of the company was. We were a little difficult with always changing the design of our mouse pad and they were so patient and okay with helping us out. Always responded to me within the same day and would send us proofs with no problem. I know I will 100% work with this company again and will highly suggests it to other companies looking for their services! Both mouse pads and coasters looked fantastic!
Product : Coaster looked great colors were very clear nothing fuzzy plus the coaster works! No rings on any furniture!!!
Service rating :Great service and delivery.
Product : Product was exactly as expected, great price.
Service rating :Their service was good. I just found it a little difficult to navigate their website to find the options I wanted. I actually went with a thinner mat because of it.
Product : The product turned out good. There is a terrible scent to the pads when you open up the box, so be prepared to let them air out somewhere away from your location.
Service rating :Very happy with this service. The pads were great quality and their customer service was awesome also. Goldie took care of us and made sure we received what we needed. Nothing but good things to say about this
Product : Great pad. Easy to meed their picture requirements and good quality product also.
Service rating :Service is good but after multiple requests over past two years to update contact information, it's still incorrect
Product : All looks good. Only fault is industrial smell!
Service rating :Good
Product : my customers will do this.
easy to work with.
Service rating :Goldie was there every step of the way. There was no time that I felt unsure of the process. 10/10
Product : Colors were vibrant and exactly as designed.
our clients love our mouse pad
Service rating :We brought mousepads last year and this year with Goldie's help. She is so nice and a through professional. CustomMousePad.com is very lucky to have her. She is the best.
Product : Excellent product - we gave calendar mousepads out to our professional partners. We heard nothing but compliments about the quality of the pad and brightness of the picture. They are already asking us about when they are getting another one this year.
Service rating :Customer service is great. We have bought from them for several years and will do so again. Definitely recommend.
Product : Excellent quality. True vibrant colors.
Service rating :Goldie and staff went above and beyond to make sure I had my proofs, that my order was correct, and everything came out perfect and very fast! Would gladly recommend and do business with again in the future!
Product : Print quality was excellent, and the mouse pad was the heavy duty mouse pads I wanted to get for my customers! Excellent product!
Great customer service! All communications are handled in a timely manner. I emailed customer service to check the status of my order on the scheduled ship date. I was told the order did not make it through the shipping process in time and they were shipping the following day with upgraded shipping of 2nd day air. I appreciate the proactive customer service and their dedication to deliver as promised. I would recommend CustomMousePad and I will buy from them again.
Friendly staff and efficient service.
Service rating :The service that I received was perfect. He bent over backwards and creatively found a way to help make my unique request work for both of us. Thank you so much and I hope to be able to work with you again in the future.
Product : Everything was exactly what I asked for. Although some of the colors were slightly different than what I hoped I realize that is due to my monitor (most likely) and not the printing. Size and quality was wonderful.
Very friendly and know what they are doing. Had great communication skills
We needed a rush order last minute and CustomMousePad came to the rescue! They were great and came right on time!
Service rating :Great product and service. Easy to work with. Highly recommend
Product : Great product. Only problem is it comes with a new rubber smell. But that goes away with a little air
Service rating :As soon as I ordered a real person emailed me and made sure I fixed a few things on my order so that I got it in time! They emailed me several times throughout the process!
Product : My mousepads turned out awesome! I was a little worried about how they would look with how cheap they are, but they are top notch. Never again VistaPrint!
Service rating :Service was prompt and the digital proof turned out to be an exact match for the finished product. There was only one slight glitch in the ordering process, not major since we only ordered 50 mousepads but could have proved quite inconvenient for a larger order. The mousepads were delivered to my home/billing address rather than to my company's address. I caught my ordering error, called the company and the rep said she would correct it. Indeed, the packing slip on the outside of the box reflected my company's address, but unfortunately the address sticker on the box had my home address. Other than that, everything went smoothly. I would definitely place another order with this company again.
Product : The mousepads look great and are of very high quality. I and my company--an engineering firm--are quite happy with them. They're now in all the conference rooms and at everyone's desks.
My service rep was prompt, responsive and courteous. The only reason I did not give perfect score is that even though my directions were very clear, the designer did not follow them correctly BUT my rep fixed the problem at no additional charge and I have an incredible looking marketing tool that is in many of my referral sources' offices.
Outstanding customer service and quality.
Service rating :From the time the order was placed until it was received, I was kept informed of the status of my order.
I would recommend the company and product and would use them again
Product : Mouse pad look great. Company worked with me on the graphic and it came out great. Good quality
Service rating :Great product! Will order again!
Product : Great product! Will order again!
This company was fast, efficient, and worked hard to get us our Mousepads within our deadline date.
Service rating :Ordering was easy online. Customer service was helpful and professional. Delivery was super fast and correct. I will certainly use them again.
Product : Product was just what I expected. Pad was fully customized. The art and text were clear and legible. Very good product for the cost.
Excellent, clear, and professional communication.
Service rating :After searching around online for a place that could print the custom game mats for my product, I found these guys. I was a little hesitant because they were in Alaska (I was thinking extra shipping costs and the like) but after my first order, all my fears were allayed.
Their customer service is top notch - quick and friendly. Months later when I wrote back to them to inquire about a new order, they responded immediately and with eagerness to get my next custom project done. From a creative standpoint, I felt as if they were my partners - they were committed to quality as if this project was their own.
I highly recommend them and will absolutely do business with them again!
Product : The product quality I am also very pleased with. The printing was clear and sharp. The mats themselves are of good stock and durable for my needs. In every other aspect of production connected to the game I made, I found myself having to make compromise after compromise, paired with extra cost after extra cost. CustomMousePad.com was quite the opposite. They were clear with their pricing, there were no hidden costs or fees or excuses for anything. Each time I received a package from them, it was like Christmas because I knew there was something wonderful waiting for me inside.
Service rating :The customer service was fast and friendly, whether it was over the phone or through email the representatives I spoke with made the experience efficient and pleasant.
Product : Excellent quality product. Exactly as advertised, our customers fight over them. One of my favorite promo items.
Service rating :Very nice service. They did well for my order.
Product : The quality of mouse pads that I got was excellent. I will order more.
Service rating :They worked with my logo and made it look amazing on the mouse pads and they were delivered in about two weeks.
Product : The mouse pads are made of high quality materials. My customers love them!
Service rating :Every step of my purchase was met with a friendly and helpful agent. Great customer experience.
Product : Product is loved by our customers!
our graphic turned out excellent on the mouse pad. There were a lot of colors and details and they all reproduced really well.
Service rating :This is the second time we have used CustomMousePad.com, excellent turn around and great customer service
Product : Excellent product, we use the pads in office areas and the harsh environment of weldshops, machine shops etc.
Representative was great to interact with. Quick to respond, and very helpful.
Service rating :Punctual and fast with the ordering and delivery processes.
Product : High quality. Really added "pop" to our users' desktops.
Service rating :Goldie was very quick to respond to our requests for information and was a breeze to work with.
Product : Very pleased with the product. The only thing is the smell of them when they arrived... WHEW....
Service rating :I am very pleased with the customer service I receive from Custom Mouse Pad. They are very attentive and quick to provide status updates. I greatly appreciate their e-mail notifications they send informing me when to expect my order.
Product : We have been purchasing mouse pads and drink coasters since 2011 to give-away at our trade shows we attend around the world. Very pleased with quality and price and supporting USA made products.
Service rating :My second order and both times the product has shipped quickly and arrived with the quality product I have come to expect from CustomMousePad.com. Very satisfied and highly recommend.
Product : Great size mousepad for starters. Perfect thickness that feels like quality should. Crisp colors. Very durable.
The wrong quantity was delivered but they fixed the issue right away and the sales rep was on top of it.
Service rating :Everything was handled flawlessly
Product : Good quality pad and image.
Very prompt and helpful. Communicated and provided production sample quickly. When I mentioned that we had a trade show coming up, they expedited the order at no charge. The quality is excellent.
We order mouse pads with calendars on them every year and are never disappointed!!!
Service rating :There was a small issue with our order. Not a big deal since we got the total number of mouse pads that we ordered, just not the correct number of pads for each photo. If we happened to have been looking for a specific photo count, then it would have been a bigger problem.
Product : Nice quality. The images came out pretty sharp for a textured material such as a mouse pad.
Great Product. I recommend!
Awesome and quick! Thank you!
Service rating :The customer service was great! We had some information close to the clipping area, and were alerted to this before printing, so that we could fix it. Thanks for watching out for us!
Product : Product was as expected. The colors were accurate, images were crisp, very well done.
Service rating :They were very great to work with in customizing my order! Very attentive and fast service.
Product : They turned out great and the thinnest fabric one is still heavy and stays down well.
Service rating :Custom mouse pad delivers a quality product at a great price! We are very happy with their service.
Product : Great pads, thin, great mouse tracking, nice rubber bottom will not move on your desk.
Service rating :I really appreciated the help in getting the format and artwork just right on the mouse pads before production. Everyone that assisted me was very helpful.
Product : Exactly as I expected re: quality, size, color, material, etc.
Service rating :It was good
Product : They are good
Service rating :Great job! Very responsive
Product : We are very happy with the product
Service rating :Goldie was very easy to work with and very accommodating while we worked out a new design for our pads this year. We use CustomMousePad.com every year and have no intentions of changing that. Very great company to work with and shipping is super fast once the order is finalized.
Product : Awesome quality pads and excellent grapics
Service rating :Very attentive and nice people!
Product : For the money, this is an excellent product
Service rating :People are very helpful and quality of work is good
Product : Great quality
Service rating :We received wonderful Customer Service from Goldie Powers!
Product : The mousepads are fantastic! We have distributed them throughout our district's computer labs.
Service rating :Goldie was quick to communicate and follow up throughout the order process and beyond. Reordering was so easy.
Product : Love the results! The colours are perfect and the image and text on the cloth are sharp and clear. It is a quality product I am proud to give to clients. And I have been getting great feedback from people who are using it all the time!
These folks really care and help you to get the best results
Service rating :This company has the quality and competitive prices all the big companies have, without making you buy larger, unwanted quantities
Product : Image on file with Custom
Service rating :Great service and great product. The finished printed mouse pad is true to the artwork, both in quality and vibrant color.
Product : Feels a little flimsy, might go with a different thickness next time.
Service rating :The staff at Custom Mouse Pad were wonderful. They replied to emails quickly and they were super informative! Thank you for being so kind and helpful! We will definitely be ordering again in the future!
Product : This mouse pad is great! I ordered white with red and black font. It looks amazing! I am so pleased with how it turned out! I will be recommending your company to everyone I know!
Fast and professional!
Service rating :Design and layout of product was above my expectations. They look great.
Product : They have an odd smell, like dirt, but work very well.
Service rating :I initially ordered 1/8" mouse pads, but when the sample arrived, I decided to change the order to 1/4". They were patient and efficient through the entire ordering process. When the order arrived, it was the wrong width, and they are working quickly to get me the correct width. Great customer service!
Product : Great design, just need to get the thicker mouse pads!
Service rating :Custom Mousepads were very responsive to all of our questions and to getting the project done and to us very quickly.
Product : Really crisp colors, nice mat. very professional
Everything came out fine just like the proof they sent over.
Great design assistance, sales support, shipping, and final product! Thank you!
Service rating :Great service, had my artwork from more than 3 years ago
Product : Everyone loves the pad
Service rating :Designer did a nice job, customer service rep was fast and efficient. Order arrived on time.
Product : The mouse pads looked fine and were of a high quality. But there was a very strong "chemical" odor. It dissipated after a while, but it was unpleasant. Not sure if it was from the imprinting or just the product itself.
Service rating :very good
Product : very good
Service rating :From the first email I received after placing my order to receiving the items, the whole process was flawless. Thank you very much to Ms. Goldie who had her staff stay over just to receive our edited artwork so we did not have to pay for rush processing. Shipping charges were very reasonable. Thank you very much. The mousepads were a hit at the biggest League of Legends tournament in Manila, Philippines where my son's teams were competing.
Product : High quality printing on high quality product. We were looking for a sewn edge for durability but this was not available. When we received our mousepads we knew we did not have to worry about the durability at all. The print was crisp. Thank you very much we are beyond ecstatic! Till next time . . . .
Service rating :They saw that my file didn't have a tight enough dpi right away. That saved me a lot of headache. Thanks!
Product : Exactly what we wanted!
Service rating :Excellent and great service
Product : Good product. All my customers appreciate
Service rating :They were in constant contact with me every step of the way to make sure that I knew what was going on and was satisfied with the product and the process.
Product : They came out exactly as we expected they would. Very pleased!
Service rating :The entire experience, from start to finish, was fantastic! I have no complaints, my staff love them and I can't wait to start giving them out to patients!
Product : The mousepad has a great rubber finish that keeps it in place well, along with a bright surface that displays graphics nicely.
Service rating :Very helpful on both phone and via email.
Product : Very nice quality. Mousepad looks exactly like the artwork sent.
Service rating :Thank you Goldie for your attention to detail and keeping me in the loop at all times! :-)
Product : product was good but it did smell...
Service rating :The customer service I rec'd from Goldie Powers was superb! I had to interact with her quite a bit the day due to the rush order. She provided great customer service. Good customer service is hard to find these days. Goldie rocked it out of the park!
Product : Customer was pleased with the product.
Service rating :Jason was very efficient in answering all questions and explaining the products.
Product : We are actually very happy with the way the actual mousepad looks and feels. The only problem we had was that we could not get the mouse pad glued onto the base. We had the task of applying adhesive ourselves. Had it not been for that we would have been very happy with the total package.
Service rating :I contacted CustomMousePad.com to enquire about their delivery capabilities with them being located in the USA and our company located in the UK. They really went the extra mile to to meet our needs and find an alternate delivery method for our order. I'm really happy with their service and the product is fantastic as well, just what we were after.
Product : The product is fantastic, just what we were after. But again, I wasn't in any doubt about that because of the help in identifying the correct product that was given to us. All I can say is thank, they look great in our new office!
Duckie and the Grackleâs Free Lens Cloths
- A study in giving by a small art gallery & jewelry design studio on the Texas Coast
Duckie and Grackle (Cherie and Glenn McBride) loved selling at their outdoor art festivals but Grackle was nearing 70 and the Gulf Coast weather was playing havoc on Duckieâs beautiful wild bird paintings. They had recently participated in a large festival in Rockport, Texas when a sudden squall from the Gulf of Mexico destroyed 33 neighboring tents, threatening life and limb.
One summer day, 2010, Duckie popped in from painting a bird in her studio and asked, âHey Grackle, would you like to open a downtown art gallery?â The recent weather - heat, dust storms, tornados, Gulf squalls, thunder and rain - prompted Grackle, laying back in a recliner, to bolt forward and say âSure!â in a split second.
Well, luckily Duckie had years of retailing experience in her familyâs large âNowlin Jewelryâ store. It closed in early 2007 because the family was tired and with the changing U.S. business climate, none of the children wanted to continue it. In fact, many U.S.A. independent jewelers were closing due to pressure from giant corporations with ties to overseas manufacturing.
During the first two start-up years 2010 - 2012, the gallery struggled - as Duckie expected - and Grackle held onto his hat. Although it was a nice sidewalk shop with beautiful trees out front, it brought in very little sidewalk traffic. During that two years, the couple kept one eye on the front door and the other eye on the developing business climate and advice of Bernadette Jiwi and Seth Godin.
It quickly unfolded right in front of them:
â¦ The next person to come through the door would probably be a recent purchaser - back for something else.
â¦ The next person responding to an ad would probably be a repeat customer - or their friend.
â¦ The next large purchase would be made by someone who had already made a large purchase.
â¦ The next new purchaser would have been recommended by another customer.
And most importantly for the business â¦
â¦ Most of the purchasers would be recipients of some sort of âgivingâ from the gallery - for example, an emailed âTiny Bird Songsâ poem, story-telling, a birthday greeting, notecards, drinks and chatter in the gallery, an entertaining event in the gallery or even a lunch at the Grape Taste Restaurant next door.
This kind of marketing proved magic â¦ and simple!
They quit expensive advertising and began spending those funds on their Customers! Cards, letters, email and local newspaper ads were directed to the people they knew and loved - with no attempt to âfind new customers.â
In 2012, the little business began pulling out of the âDipâ and began searching for more ways to give to the customers. Finally, they tried lens cleaning cloths from custommousepad.com in Fairbanks, Alaska - with images of Duckieâs wild birds. Jackpot!! The gallery buzzed as sales doubled in 2013.
But, in 2014, sales slacked a bit - rather than continuing to climb. They analyzed and analyzed. Events had gotten too exciting and they were losing their way. Then they found an artifact - an email written by Grackle to a friend in early 2013 that brought them back to reality:
âYESTERDAY, I GAVE A $5.00 GALLERY BOOK AND $4.50 WORTH OF LENS CLEANERS TO A MOTHER AND HER CHILD. THEY IMMEDIATELY PULLED OUT $100.00 IN BILLS AND BOUGHT A DOMINIQUE PAINTING. WE DO THIS MOST EVERY DAY IN THE NAME OF MARKETING. DON'T MIND SPENDING 10 PERCENT ON MARKETING IF THAT'S WHAT IT NEEDS ... ESPECIALLY IN JANUARY!!!â AND IT GOES WAY BEYOND THIS - WE LIKE TO GIVE. WHY ARE WE REALLY HERE?â
Finally, it was clear. They had quit giving lens cloths at the beginning of 2014. How silly!!
Recently, they began giving the cloths again - with a stunning new wild bird scene by Duckie. Overnight, sales jumped through the roof.
Itâs going to be a record year folks! Think that this is superstition? Go against giving to your Customer, IF YOU DARE!
Written by the Grackle, 2015
On May 8, 2015, at 2:26 PM, Bernadette Jiwa
Thanks for reaching out Glenn and for your kind words.
I'd love to know more about the lens cloth story!
Would you mind sharing?
On 8 May 2015 at 23:13, Glenn McBride
We love your blog and your own brand of responsiveness!
A bright spot that lands south of Houston on most mornings.
We were surprised by our doubling of gallery sales during 2013. After much analysis and thought, we have pinned the main cause to a couple of hundred lens cleaning cloths that we gave freely to customers. They were absolutely delighted. Guess what we're doing again this year!!!
Grackle - before work at the gallery
On May 7, 2015, at 6:05 PM, The Story of Telling
The latest from The Story of Telling
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The Story of Telling
The Gap Between Saying And Doing
You will have seen this image of a goldfish making a courageous leap from his bowl on countless websites. Itâs meant to convey a message about a company thatâs not afraid to challenge the status quo, of course itâs now so ubiquitous, it does exactly the opposite.
Nobody in the marketing department got fired for using the leaping fish, and nobody who encountered it cared.
Our stories live in the gap between what we say and what we do.
The best brand stories by their very nature stand out because they feel new, and fresh, and true.
If you want something safe go with the fish.
If you want something meaningful go with true.
Image by McBeth.
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The Gap Between Saying And Doing | From The Story of Telling
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Writer / Composer / Product Designer / Partner
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Duckie and the Grackle - Art Gallery and Fine Jewelry Studio
145 Oyster Creek Drive STE 9
Lake Jackson, TX 77566
Gallery: 979 236-8153
Home: 979 297-8708
Service rating :The art department did an excellent job of preparing and correcting some things that I did wrong. The communication was responsive and prompt. I received my order right on time!
Product : I've been very happy with the quality of the counter mat. We needed an undersized game play mat and this was perfect. Thanks!
Service rating :I have to say, the service I received was top notch! Every step of the way, they kept me informed and in a very timely manner. There are "People" there, and they care!
Product : Product was what I expected. Good quality and the proof sheets they sent before completing the order ensured that I received the correct crop.
Service rating :I was notified and kept in the loop for the most part. Did have to follow-up on the day my project was to ship.Overall good experience.
Product : The product was what I ordered. The print job was very nicely done on 98% of them.
2% were alittle washed-out/lightly printed.
Overall good experience.
Service rating :I wish yall did all merchandise. Every other company I work with always misses a step and that has never happened with yall! Keep it up!
Product : Awesome
Service rating :Everything we expected. Pads were just as advertised.
Product : Very colorful and well received
Just wish they were faster in starting the order. I do not understand the delay.
Product is excellent
Service rating :The team at CustomMousePads was AWESOME! I needed custom mousepads on short notice. They jumped right in and provided excellent advice, wonderful service, and a great finished product all in a Rush Order. I will use these guys again.
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Goldie Powers provides great service for the customers
Service rating :I have ordered from CustomMousePads.com twice - both times, the reps have made it easy and quick. Goldie & Michelle are so nice, and fast with replies.
Product : It's exactly what we wanted - plus the cost was less than anywhere else I could find.
Service rating :Service is excellent. Placing the order is easy, approving the design is fast and the product arrives within an acceptable time frame.
Product : Purchased the fabric rubber backed #CMP SR1-1 with 3-color custom logo. We have ordered these three times (100 per). Although the rubber backing does not smell good when you first open the box, the smell dissipates quickly. They hold together very well in our rather dirty manufacturing shop where there are over 160 PC's. Have had visitors "borrow" them for souvenirs after visiting - which is both a positive and negative...
Service rating :We placed the same order several years ago. The past order was still on file, and the reorder was effortless. Same good quality, reasonable prices, and excellent, personable customer service. Quick turnaround. Highly recommend this company.
Product : We placed the same order several years ago. The past order was still on file, and the reorder was effortless. Same good quality, reasonable prices, and excellent, personable customer service. Quick turnaround. Highly recommend this company.
Service rating :very efficient
Product : We are very pleased with the quality of the cloth along with the rich colors of our artwork.
Service rating :CMP quite honestly is in the top 3 vendors I have used. Would love to work with them more than I do. Customer service and quality are top notch, wish more companies were like them.
Product : Looks excellent, time will tell on longevity.